Return Policy

🐾 Refund & Return Policy

Last updated: 03/09/2025
Thank you for shopping with Pawswells! We want you and your furry friends to be completely satisfied with your purchase.

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1. Order Cancellations

• Orders can be canceled within 12 hours of purchase if they haven’t been processed or shipped.

• Once your order has been shipped, it cannot be canceled.

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2. Returns

Since we are a dropshipping-based store, most products are shipped directly from our suppliers.
To keep prices low and shipping fast, we generally do not accept returns unless:

• The item arrived damaged or defective, or

• You received the wrong item.

If your item meets these conditions, please contact us within 7 days of delivery at [your support email] with:

• Your order number

• Photos or video showing the issue

We’ll review your request and, if approved, provide you with a replacement or refund.

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3. Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after approval.
Shipping costs (if any) are non-refundable.

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4. Non-Refundable Items

Refunds are not available for:

• Pet hygiene or grooming products (for health and safety reasons)

• Customized or personalized items

• Items damaged due to misuse or neglect

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5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• First check with your bank or payment provider.

• Then contact us at [your support email] and we’ll assist right away.

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6. Contact Us

For any refund, return, or exchange inquiries, reach us at:
📧 [your support email]
💬 [optional – live chat or contact form link]